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General

• Who is SpeedGaming?

  I think that is best described by reading: http://speedgaming.pro/en/About_Us

• How many servers can your setup handle?

  Enough. Our setup is based on an advanced load-balance setup, which is expandable on the fly, so we never run out of space.

• How long does it take to setup my server?

  Well, you are already looking at some of it. We have this FAQ and our Knowledgebase which has the answer to the most common questions. If you have a questions that is not in the FAQ or the Knowledgebase, then you can write us a support ticket or send us an e-mail.

• Which hardware do you use?

  We only use state of the art DELL servers, which hardware has been configured to our specific needs.

• Which Internet connection do you use?

  We use a redundant 1Gbit up- and download from each of our location, each peered with the primary private internet companies around Scandinavia.

• How long time is one month rental?

  When you order a product for one month, you will get 30 days no matter wether the month is 28 or 31 days long.

• Can I be sponsored by SpeedGaming?

  No. If we want to spons any teams, we will contact them ourselves.

• When will my server be setup?

  It will be installed immediately if you paid with credit card. If you paid with banktransfer, it will set-up as soon as the payment is received (usually within 1-2 business days).

• Can I change location?

  Yes, just write a support ticket in the helpdesk and we will help you move your server to another location.

• Can I use my CW server for FFA?

  No! CW servers are required to be password protected 24/7. You are, however, allowed to password-protect your FFA server and use that for a CW.

• How do I reinstall my server?

  To reinstall your server, log into your control panel. Then press the REINSTALL button in the settings-tab.

• Can I upload my own config?

  Yes, you can upload all the configs you want!

• Why does my CW server automatically shut down?

  Due to our automatic load balancing system, all CW servers are automatically shut down when not used. By doing this, we can ensure all customers gets the most possible resources all the time.

• Do you offer FTP

  Yes! You can connect to host: ftp.speedgaming.pro and use your username/password from the website

Support

• Where can I get support?

  Well, you are already looking at some of it. We have this FAQ and our Knowledgebase which has the answer to the most common questions. If you have a questions that is not in the FAQ or the Knowledgebase, then you can write us a support ticket.

• Do you provide support on 3rd party modules?

  No. We do not provide support on any 3rd party module that is not installed on your server when delivered.

• Can I install mods on the server?

  Yes. You can feel free to install any mods you want. Just remember, that we do not support these third-part mods that you might install and that it can make your server unstable and even make it crash.

• Do you provide EAC with CS/CS:S/COD4?

  Yes - usage of EAC is free of charge on all products supported by it.

• Can I ask questions regarding a server that has not been bought here?

  Yes, but we probably wont answer.

Payment

• How can I pay?

  You can pay your order with your credit card or a bank transfer.

• Are credit card payments safe?

  We are using a certified payment gateway which ensures you a 100% safe payment.

• What creditcards can i pay with?

  VISA, VISA Electron, Mastercard and MasterCard Electronic (Maestro)

• What are your bank informations?

  SWIFT: SHOBDK21
  IBAN: DK9230004504229610

• Do you charge a payment-fee?

  No - you only pay the price you see for the server. No additional fees anywhere!

• Can I extend my servers rental period?

  Yes. You can easily do this via the control panel.

• Do you accept Paypal?

  No, we do not accept Paypal.

Counter-Strike 1.6

• Are your servers running 1000 FPS?

  Our HL1-engine (CS 1.6, CZ etc) servers are running 988 FPS to be exact. Our HL2-engine based servers (Source, TF2 etc) are running 121 FPS which is working the best with the new kernel.

• Can I deactivate VAC?

  Yes, you can do this in your servers controlpanel.

• Do you offer HLTV?

  Yes, you can book a free HLTV-server via our HLTV program at http://tv.speedgaming.pro

Counter-Strike: Source

• Are SpeedGaming Source servers delivered with 66 tickrate?

  Yes, all SpeedGaming Source products are by default set to 66 tickrate, to ensure the best quality for you!

• Does SpeedGaming use Mani-Admin-Plugin on Source servers?

  No, this is not a secure plugin. We are offering Sourcemod on all Source servers instea

• How long are demoes stored?

  30 days. After 30 days, all demo files are automatically deleted.

• Why cant I see my MOTD?

  This is probaly because your MOTD is to big. Try to cut something off and see if it will work. Remember to restart your server.

• What is SourceMod?

  SourceMod is a third-part mod for Counter-Strike: Source that you can use to controle your server. You can also use SourceMod for gettings extra plugins to your server. Think of it as Mani Admin Plugin and Eventscript together, just faster, more stable and secure.

• Can i use SourceTV on my server?

  Yes, SourceTV is available on your server, and you either book SourceTV on http://tv.speedgaming.pro

Minecraft

• I want to use Bukkit / Craftbukkit is it possible?

  Yes in our web interface you can even choose which jar file you want to use, we always have the latest realase and beta versions uploaded, you want to use the dev version, or alternative jar files, it can also be done

• Can I move my current my craft world / plugins to you when I buy a server.

  Yes. You both get accses to ftp and a WebManager where you easily can upload your old plugins and world to.

• How long does i take from my payment, to the server is up and running?

  Our automated system handle it all in seconds. However, we do not install plugins. So just when you have purchased access, your servers will be running at 100% vanilla options. - It also happens that you may be forced to switch to the latest version of craftbukkit.

• Do you backup my files?

  No, not as standard, you have to set it up in Scheduled Tasks or use a plugin

• if my plugin or mod breaks down, can you help?

  Sadly no, we are great at hosting, but to give you the best and fastes service, should you contact the plugin developer or ask in their forums

• space for 100 players, how do i change it.

  all servers comes as standard with 100 slots, you have to contact us to get the number down, or use a plugin

• Help! my server is reboting

  Most likely a plugin acting up, try and look in the console for what plugin is causing the problem, if you cant figure out what the problem is, ask us in helpdesk, but remember we do not help with plugins.

• FTP or SSH?

  We have after careful consideration decided to use FTP and a WebManager where you can change the files directly. clearly makes SSH redundant.

• MySQL database?

  you can in the controlpanel, just before you press the "open controlpanel" see your mysql settings.